Shipping policy

We know you are excited to receive your Poetry Skincare products as soon as possible.

Australia will not incur customs or import duties.

For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country. This may also impact delivery times.

Please make sure you provide accurate shipping information.

Delivery Option Est. Delivery Cost Tracking Available

Standard

Typically 2 - 8 business days*

$10 on domestic orders
Free domestic shipping on orders over $120

Yes

Express

Typically 1 - 4 business days*

$15 on domestic orders
$10 on domestic orders over $120

Yes

* Due to staff shortages among postal networks, Australian orders may take up to a week & international up to one month.

*Express Shipping does not apply to international orders.

All postage and handling prices above are AUD unless otherwise stated.