Refund policy

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at hello@poetryskincare.com.au within that time if you are not satisfied with your purchase so that we can resolve any issues. 

We recommend that you return the product (and they will need to be returned) via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Poetry Skincare will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.

To organise a return, please send us an email to our customer service via:

hello@poetryskincare.com.au

Poetry Skincare acknowledges the Gadigal people of the Eora Nation who are the Traditional Custodians of this land on which we work. We acknowledge the Traditional Custodians of Country throughout Australia. We recognise their continuous relationship to the land and pay our respects to Elders past, present and emerging.